Refund policy

Return & Refund Policy

Last Updated: [30-09-2026]

At [STORE NAME], we want you to be happy with your purchase. Since our products are made especially for you through our print-on-demand production partner, Qikink, each order is produced after it is placed.

We carefully check orders and products before they are shipped. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Return & Replacement Eligibility

You may request a return, replacement, or refund if:

  • You received a damaged product.

  • You received a defective product.

  • You received a wrong product or a product different from what you ordered.

  • The product has a significant printing or manufacturing defect.

  • Your order is missing an item.

To be eligible, you must contact us within 7 days of receiving your order.

The product should generally be unused and in the condition in which you received it, except where the issue itself makes this impossible.

For damaged, defective, or incorrect products, please provide:

  • Your order number

  • A clear description of the issue

  • Clear photographs of the product

  • Photographs showing the packaging, where applicable

  • Any other information reasonably required to verify the issue

Please contact us at [kadakfashion1274@gmail.com].

2. Return Timeframe

Return or replacement requests must be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted unless the issue is covered by an applicable legal requirement or we agree otherwise.

We recommend inspecting your order as soon as you receive it and contacting us promptly if there is any problem.

3. Refund Process

Once we receive your request, we will review the information and determine whether the product qualifies for a refund or replacement.

If your refund is approved:

  1. We will confirm the refund with you.

  2. The refund will be initiated to the original payment method, where possible.

  3. The refund will generally be processed by us within 5–7 business days after approval.

  4. The time taken for the amount to appear in your bank account or payment account may depend on your bank, card issuer, UPI provider, or payment gateway.

If a refund cannot be issued to the original payment method, we may contact you to arrange an alternative refund method.

4. Exchanges & Replacements

For products that arrive damaged, defective, or incorrect, we may offer a replacement at no additional product or shipping cost.

Where a replacement is approved, we will arrange the next steps with you.

Because our products are made to order, we generally do not accept exchanges simply because you changed your mind, selected the wrong size, or no longer want the product.

If you are unsure about sizing, please check the size chart available on the product page before placing your order.

5. Damaged or Defective Products

If your product arrives damaged or has a manufacturing/printing defect, please contact us within 7 days of delivery.

Please send photographs or videos clearly showing the issue to [kadakfashion1274@gmail.com].

Examples of issues that may qualify include:

  • Visible printing defects

  • Significant manufacturing defects

  • Product damage during delivery

  • Incorrect product received

  • Incorrect design or print

  • Missing product from an order

After reviewing the evidence, we may offer a replacement, refund, or another appropriate resolution.

Please do not dispose of or alter the product before contacting us, as we may need photographs or other information to verify the issue.

6. Wrong Product or Missing Item

If you receive a product that you did not order, or an item is missing from your package, contact us within 7 days of delivery at [kadakfashion1274@gmail.com].

Please provide your order number and photographs of the package and products received.

After verification, we will work to provide the appropriate replacement or refund.

7. Non-Returnable Items

Because our products are made to order, the following generally cannot be returned or exchanged simply due to a change of mind:

  • Products ordered in the wrong size by the customer

  • Products ordered in the wrong colour by the customer

  • Products that the customer no longer wants

  • Products where the customer changes their mind after placing the order

  • Products damaged after delivery due to misuse, improper washing, or improper handling

  • Products showing signs of intentional damage or alteration

This does not affect your rights where a product is defective, damaged, incorrect, or where a refund or replacement is required under applicable law.

8. Return Shipping Costs

If the return or replacement is required because:

  • The product arrived damaged

  • The product is defective

  • We sent the wrong product

  • An item is missing from your order

we will generally cover the reasonable return/replacement shipping costs, where applicable.

For customer-initiated returns that are not related to a defect, damage, or mistake by us, return shipping costs may be the customer's responsibility, where such returns are accepted.

9. Cancellation of Orders

Because our products may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible.

If your order has not yet entered production, we may be able to cancel it and issue a refund.

Once production or fulfilment has started, cancellation may no longer be possible.

Please contact us at [kadakfashion1274@gmail.com] as soon as possible if you need to request a cancellation.

10. How to Request a Return, Replacement, or Refund

To start a request, contact:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Full name

  • Date of purchase

  • Product name

  • Description of the issue

  • Photos/videos showing the problem, where applicable

Our customer support team will review your request and respond with the next steps.

11. Order Delivery Issues

If your order shows as delivered but you have not received it, or if there is a significant delivery issue, please contact us at [kadakfashion1274@gmail.com] as soon as possible.

We may work with our shipping/fulfilment partners to investigate the shipment and determine the appropriate resolution.

12. Refunds for Failed or Cancelled Orders

If an order is cancelled before fulfilment or cannot be fulfilled for reasons attributable to us or our fulfilment partners, you may be eligible for a full refund of the amount paid for the affected order.

Refunds will generally be initiated within 5–7 business days after approval.

13. Our Commitment to You

We want you to feel confident shopping with [STORE NAME].

If something goes wrong with your order, please contact us rather than worrying about the process. We will review your situation fairly and work with you to find an appropriate solution.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable Indian consumer-protection laws.

14. Contact Us

For all return, replacement, exchange, cancellation, and refund questions:

[KADAK FASHION]
Email: [kadakfashion1274@gmail.com]
Website: [WEBSITE URL]

Return/Refund Support: [kadakfashion1274@gmail.com]

We aim to respond to customer requests within [1–2 BUSINESS DAYS].